Call us for a quick quote on 0845 601 8291 or click the buttons to reach your nearest branch
Click Below for your local number
Frequently Asked Questions
Frequently Asked Questions
FAQ's - Doors
Most front door repairs can be completed within 1-2 hours. However, more complex issues might take longer. We’ll give you a time estimate before starting the work.
We often can provide same-day service for urgent repairs. It depends on our schedule and the nature of the problem. We always aim to respond as quickly as possible.
We repair all types of front doors, including UPVC, wooden, composite, and aluminium doors. Our team is experienced with both modern and traditional door styles.
Repair costs vary depending on the issue and materials needed. We provide a free, no-obligation quote before any work begins, so you’ll know the cost upfront.
Yes, we repair both doors and frames, addressing issues like rotting wood, warping, or misalignment.
Usually, yes. This could involve adjusting hinges, repairing the frame, or addressing foundation settling issues.
Not necessarily. We can often replace just the glass, whether it’s a like-for-like replacement or an upgrade to more energy-efficient units.
It depends on the door’s condition. Often, repairs can significantly extend a door’s life. We’ll assess your door and advise whether repair or replacement is more cost-effective in the long run.
Yes, we stand behind our work. All our repairs come with a guarantee. We’ll explain the specifics when we provide your quote.
We offer like-for-like replacements and can also upgrade to the latest heat-saving units, helping you save on energy costs.
We have experience with a wide range of glass types and can usually match or closely approximate most styles.
Yes, we’re experienced in repairing and reglazing both windows and doors of various types.
Absolutely. We can upgrade locks, add additional security features, or reinforce weak points while repairing your door. Just let us know if you’re interested in enhancing your door’s security.
Yes, we provide 24/7 emergency services for security issues or severe damage.
Find out more about our Door services
FAQ's - Windows
Look for signs like drafts, difficulty opening or closing, condensation between panes, visible damage, or increased energy bills.
We repair all types including sash, casement, tilt-and-turn, and skylights in various materials like wood, uPVC, and aluminium.
If it’s a small problem on a newer window, fixing is best. For older or badly damaged windows, replacement might make more sense.
In some cases, yes. We can try defogging techniques, but sometimes full replacement is necessary for a long-term solution.
It varies. We might fix a broken pane in a few hours, but bigger jobs could take days.
Usually, yes. We’ll check the damage and decide if we can fix it on the spot or if it needs replacing.
We often can provide better rates for multiple repairs done at the same time. Ask for a quote for your specific situation.
Yes, we can. We’re experienced in working with heritage properties and can provide repairs that comply with regulations.
We do offer 24/7 emergency services for situations like break-ins or severe storm damage.
Regular cleaning, lubricating moving parts, and prompt attention to small issues can help prevent major damage.
Yes, we can. We typically replace the seal between the panes to sort this out.
It can lead to condensation, which might cause dampness and mould if not fixed. This can be bad for your health.
Most home insurance policies cover this, but it’s best to check your specific policy.
Yes, we offer a warranty on our repairs. The length depends on the type of repair – we can provide specifics for your job.
Clear the area around the window, remove curtains or blinds, and ensure easy access for our technicians.
We strive to match existing styles as closely as possible, especially important for partial replacements or historic properties.
Find out more about our window services
FAQ's - Locking Mechanism
We service a wide range, including mortise locks, cylinder locks, multi-point locks, smart locks, and window locks.
Signs include difficulty turning the key, visible damage, loose components, or if your key has been stolen or lost.
Absolutely. We can install high-security locks, smart locks, or add additional locking points to enhance your home’s security.
The amount of time it takes to repair a locking mechanism depends on the type and extent of the damage. Minor repairs can often be completed in a matter of hours, while more extensive repairs may take several days.
Rekeying changes the internal mechanism so old keys won’t work while replacing involves installing a new lock entirely.
It depends on the extent of the damage and the age of the lock. If the lock is relatively new and the damage is minor, it may be more cost-effective to repair it. However, if the lock is old or the damage is extensive, it may be best to replace it with a new one.
In many cases, yes. We can often install new locks that work with your current key for convenience.
It’s a system that secures the door at multiple points when locked, offering enhanced security. They’re common on uPVC and composite doors.
This depends on your door type and security needs. High-security cylinder locks or multi-point systems are often recommended.
Yes, we offer various child-safety lock options for windows to help prevent accidents.
Yes, and we recommend doing this promptly. We can also suggest security upgrades to prevent future attempts.
Find out more about our lock services
FAQ's - Conservatory
We specialise in repairing UPVC and timber double-glazed doors and windows in conservatories and sun lounges. This includes issues with tilt and slide patio doors, bi-fold doors, inline sliding patio doors, French doors, standard windows, fanlights, and tilt and turn mechanisms.
Yes, our technicians are skilled in repairing and replacing components in both UPVC and timber structures.
We offer our services throughout Essex and Suffolk. If you’re outside this area, please contact us to check if we can accommodate your location.
Yes, we can. Whether it’s tilt and slide, bi-fold, or French doors, we can diagnose and repair issues causing doors to stick.
In many cases, yes. We aim to replace only the damaged components rather than the entire structure, saving you money.
We understand that leaks can cause significant damage, so we prioritise these issues. Contact us for prompt service.
Yes, we can replace old windows with modern, energy-efficient alternatives to improve insulation and reduce energy costs.
We can inspect for gaps, replace seals, and ensure all windows and doors are properly aligned to eliminate drafts.
Our repairs are designed to be long-lasting. We use quality materials and expert techniques to ensure durability.
Yes, we provide warranties for our work. The specific terms depend on the type of repair or replacement done.
We strive to match existing styles as closely as possible, ensuring a cohesive look for your conservatory.
Find out more about our conservatories
